Terms of service

Last updated: 19 February 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at groa360.ai and any related services (the “Services”).

The Services are operated under the brand groa°, which is owned and operated by:

Retention First Growth LDA
HQ: Lisbon, PT
Branches: London | Austin, Texas
Email: hello@groa360.ai

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

1. Eligibility and Access

You must be at least 18 years old or the age of majority in your country of residence to use the Services.

You agree to provide accurate, complete, and current information when placing orders or creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

We reserve the right to suspend or terminate access to the Services if you breach these Terms.

2. Products and Services

We make reasonable efforts to ensure that product descriptions, pricing, and availability are accurate. However:

  • Product appearance may vary depending on device settings.

  • Descriptions and pricing may change without notice.

  • We reserve the right to limit quantities or discontinue products at any time.

3. Orders and Contract Formation

By placing an order, you make an offer to purchase.

A contract is formed only when you receive an order confirmation from us.

We reserve the right to refuse or cancel orders where necessary, including in cases of pricing errors, suspected fraud, or stock limitations.

Your statutory rights under applicable consumer protection laws remain unaffected.

4. Pricing and Payment

All prices are displayed in the applicable currency and include VAT where required by law, unless otherwise stated.

Additional charges such as shipping, customs duties, or import taxes may apply and are your responsibility unless specified otherwise.

Payments are processed securely via third-party payment providers. You warrant that you are authorised to use the payment method provided.

5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

Risk of loss transfers to you upon delivery to the address provided in your order.

We are not responsible for delays caused by carriers, customs processes, or events outside our reasonable control.

6. Intellectual Property

All intellectual property rights in the Services, including but not limited to:

  • The groa° brand

  • Software concepts and AI systems

  • Methodologies and proprietary frameworks

  • Text, graphics, branding, designs and content

are owned by Retention First Growth, LDA or its licensors.

You may use the Services for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, reverse engineer, or otherwise exploit any part of the Services without prior written consent.

All rights not expressly granted are reserved.

7. User Content and Feedback

If you submit feedback, reviews, or other content, you grant Retention First Growth, LDA a worldwide, royalty-free, non-exclusive licence to use, reproduce, and display such content for the purpose of operating and improving the Services.

You represent that you have the necessary rights to submit such content.

8. Third-Party Services (Including Shopify)

This website is hosted and powered by Shopify Inc., which provides technical infrastructure for the online store.

All purchases are made directly with Retention First Growth, LDA. Shopify is not a party to sales contracts between you and Retention First Growth, LDA.

We may provide access to third-party tools or links. We are not responsible for the content, accuracy, or practices of third-party services.

9. Disclaimer of Warranties

To the extent permitted by law, the Services are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free operation of the Services.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, gross negligence, or personal injury.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Retention First Growth, LDA shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services.

This limitation does not affect mandatory consumer rights or liability that cannot legally be excluded.

11. Termination

We may suspend or terminate access to the Services if you breach these Terms.

You may stop using the Services at any time.

Provisions relating to intellectual property, limitation of liability, governing law, and dispute resolution survive termination.

12. Data Protection

Personal data is processed in accordance with our Privacy Policy.

Retention First Growth, LDA acts as data controller for personal data collected through the Services in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection law.

13. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Portugal.

Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the courts of Portugal, without prejudice to mandatory consumer protection rights under applicable European Union law.

14. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page with a revised “Last updated” date.

Continued use of the Services constitutes acceptance of the revised Terms.

15. Contact

For questions regarding these Terms:

Email: hello@groa360.ai
Retention First Growth, LDA
HQ: Lisbon, PT
Branches: London | Austin, Texas